You can use this live demo of the Plantronics SDK to test with both your devices and see what result you get. The same interfaces are offered by COM and COM.
This allows you to exercise the incoming/outgoing call flow etc of the Plantronics SDK as I described above. (see note at top of that page about whitelisting if using Firefox)
PLANTRONICS HUB SAVI400 SHOWS AS D100 INSTALL
To try this in practice may I suggest you install latest Plantronics Hub (3.11.2), and visit this URL: You recognise call is answered/terminate via a Session event CallStateChange of CallAnswered, CallTerminated, etc. The recommended way is to use the Plantronics SDK CallCommand interface which offers incomingcall/outgoing/answercall methodology. The recommended way to handle call control with any of the Plantronics devices that support Plantronics Hub and the Plantronics Hub SDK is not to handle individual button presses and events, as the signature (pattern) of these events will vary from device to device and device family. Is it possible to control the state of the headset? For example, by pressing Talk button, we know for sure that we want to turn it off, and not just to change the state. Can I find out the current status of the W430A-M headset - is it turned on or off?Ĥ. Is it possible to provide the same behaviour of headsets by any settings?ģ. Is it a bug of a specific headset unit?Ģ. In this connection, there are some questions:ġ. If you now click on Talk button, this will mean disconnection of a call, although the operator just wanted to turn on the sound. The operator discovers that he does not hear the caller. A call with the far end is established (connected without the Talk button). You can, of course, ignore the event cse_args.callState = CALL_STATE_DEVICE_CHANGE & cse_viceEventkind = DEVICE_EVENT_KIND_UNKNOWN - but then to take the call you have to press the Talk button twice.Ĭ) The headset is off. Pressing the Talk button turns it off, but allows you to receive a call. OK, everything is fine.ī) The headset is on. Pressing the Talk button turns it on and allows you to take a call. And this is a more unpleasant situation - because different scenarios are possible.Ī) The headset is off. That is, it changes the state as a trigger. W430A-M behaves differently depending on the initial state, but regardless of the connection. And here there is a problem, although not very unpleasant: to end active call, the operator will have to press the Talk button twice (since the first press does not generate any events)Ģ. CS520 behaves the same regardless of the initial state, but differently depending on the connection. Regardless the connection (in call/not in call):Ī) If the headset is off, when pressing Talk button:ī) If the headset is turned on, again despite the presence or absence of communication (in call/not in call) when pressing Talk button:ġ. Savi W430A-M clearly changes the status to "on-off" and sends different events. A second click on Talk button will turn the sound back on and a pair of events will be generated again Pressing Talk button turns off the sound, no events are arriving. And when the call in active, pressing Talk button on the headset should end the call.īut we were confronted with the different behaviour of different headset's modles Savi W430A-M and CS520 headsets when pressing Talk button:Ī) When there is no connection, when you click Talk button, a pair of events always arriveĬse_args.callState = CALL_STATE_DEVICE_CHANGE & cse_viceEventkind = DEVICE_EVENT_KIND_UNKNOWNĬse_args.callState = CALL_STATE_HOOK_IDLE & cse_viceEventkind = DEVICE_EVENT_KIND_IDLE_TALKPRESSī) When an incoming call comes in, and Talk button is pressed, a similar pair arrives.Ĭ) When the connection is established, the behaviour changes. If there is an incoming call, pressing Talk should pick answer the call. We need to support the answer to the call by pressing the Talk button on the headset.
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